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Labor relations

8.e.1. Working and careers at Lincoln Electric. Ref. 0392

Lincoln Electric is an old firm famous for having extensively and successfully used piece rates incentives in manufacturing even after other manufacturers faced substantial problems with them, tending to removing them. On February 2010, the job openings at Lincoln’s website asserted as follows below. Please, explain the logic of in the context of managing objective evaluation of workers’ performance, specifying your explanation at least for those aspects indicated in italics.

“Both entry-level and skilled positions require working a rotating shift on either a two or three shift basis. In addition, most plant operations positions pay on a piecework basis. That means pay is based directly on output.

All of these positions offer excellent opportunities for quality-conscious, productivity-minded individuals who are interested in being rewarded for their excellent performance.

Incentive Performance - A Cornerstone of Our Culture. The Incentive Performance System primarily attributed to James F. Lincoln has been in place at Lincoln Electric since the early twentieth century. It has resulted in one of the oldest ‘pay-for-performance’ systems in the country, and is frequently used for benchmarking by other businesses and studied by academics around the world.

The Incentive Performance System in place in the U.S. Lincoln operations features:

·         An elected Advisory Board for direct and open communication with senior management since 1914.

·         Piecework incentive rewards for all production work.

·         A profit-sharing Bonus Plan for employees paid annually at the discretion of the Board of Directors since 1934.

·         Guaranteed Employment after three years of service. The company has not exercised its layoff options in the U.S. operations since post war 1948.

·         A 401(k) plan offering the employee a variety of pre-tax investment options.

·         Competitive compensation and other benefits.

·         A Financial Security Program which includes company contributions based on years of service from 4 - 10%.

·         An attractive vacation package based on comparable years of service.

Through this well-defined group of incentives, Lincoln encourages and compensates individual initiative and responsibility. Employees work together to reduce costs and improve quality. These individual and cooperative efforts create a more profitable company, the success of which each person shares according to his or her own contribution.” (http://www.lincolnelectric.com/corporate/career/openings.asp, visited February 13, 2010, emphasis added).

Explore the organization of the Spanish subsidiary and how it differs from the US’s organization. You may start at http://www.lincolnkd.com/corporate/about/.

Lincoln Electric Europe

Balmes 89

Barcelona

08008

Spain

Lincoln K.D. S.A.

Ctra. Laureà Miró 396-398

08980 Sant Feliu de LLobregat

Barcelona

España

Telf.: ++34 (0) 93 6859600

Fax: +34 (0) 93 6859623

8.e.2. Calificación de exámenes (ES). Ref. 0407

Only available in Spanish.

8.e.3. Vendedores relativos (ES). Ref. 0408

Only available in Spanish.

8.e.4. Judicial salaries. Ref. 0258

Analyze in depth the simultaneous existence of the different compensation formulas mentioned in the article extracted below. Analyze both the actually adopted schemes and the ones in discussion (salary increase for the members of the Supreme Court, salary increase for all judges, salary increase based on the speed of issuing sentences).

“The Ministry of Justice will support an increase in the judges’ salaries. Although it doesn’t agree with the figure proposed by the judges—an increase of 25 per cent—, today it will propose increases based on performance, which can come in force next year. The Ministry wants to propose an increase, the size is still to be defined, based on objectives. The final formula is not agreed yet, but the General Council of Justice has already come up with a compensation scheme proposal based on individual judge’s productivity. According to the proposal, the salary will be composed of a fixed salary plus a bonus, which will be paid as a function of the speed of sentence issuing…The salary level of Spanish judges, in contrast with the practice in some neighbor countries, has not been revised since 1989. The result is clear. The purchasing power of an average Spanish judge is obviously inferior than the purchasing power of judges in the leading EU countries [see the table below]…This fact together with the salary increase for the Supreme Court judges, approved by the government last year, are the main arguments in the judges’ claims for higher salaries. The salary increase, reaching almost 60%, separated definitively the Supreme Court judges from the rest of the judicial body, and guaranteed them an annual compensation close to 16 million Pta.” (Cuesta, 1999).

Comparison of judges’ salaries in Europe (euros)

SpainGermanyUKFranceItaly
[1]  Average gross annual salary for judges 29,51856,783125,30153,25348,795
[2]  Gross Domestic Product per capita (purchasing power of average citizen in 1998)16,09021,70019,78020,61020,040
[3]  Average salary of judges divided by GDP per capita ([1] / [2]) 1,832,626,332,582,43
Source: Cuesta (1999).

8.e.5. Star wages. Ref. 0259

The North American investment banks have changed their method of paying their ‘star’ operators in spite of the drop in revenue resulting from the crisis in the emerging markets. The Merrill Lynch investment bank informed its staff in a memorandum that is published today in The New York Post that it will no longer be paying its stock exchange brokers and financial analysts an annual bonus.

“From now on, a complex mechanism will be used linking the company’s earnings with those of each of its executives. Citigroup too has announced a change in its payment structure whereby the traditional annual bonus will be replaced by a system that retains worker earnings for a longer period and that is more in line with the total earnings of the company”.


Explain what might be the tradeoffs involved in this change in the old system and what consequences might the new payment system bring.

8.e.6. Covadonga Hospital. Ref. 0257

Some years ago, the director of the Covadonga hospital decided to distribute funds to improve performance. The fund was for the whole hospital but was shared out among the three divisions—doctors (28 per cent), nurses, and administration and general services. The 28 per cent for doctors were divided among all of them, giving a standard bonus per doctor of 140,000 ptas. per year ( this was the bonus amount before taxes) . Each department or unit was given a total amount equal to the standard payment multiplied by the number of doctors attached to it.

Evaluation of each department.
The bonuses could have been reduced up to 35 per cent by the Medical Manager after evaluating each department performance comparing four quality and quantity criteria with each department objectives set in advance. In fact, these discounts were applied only to 15 per cent of the departments.

Evaluation of doctors and heads of department. The funds were paid out in the form of two half-yearly bonuses. Doctors were divided in three levels, A, B and C (C being the highest), and the compensation difference between each two levels was about 20 per cent. The heads of departments were graded according to 15 criteria and they in turn classified the other doctors. Most of the heads of departments put all their doctors at level C and the supervisors—at level B. In order to evaluate the doctors, the ABC scale was used giving them 1, 1.2 or 1.4 points, depending on whether their performance was considered normal, good or very good. This grade was multiplied by a factor for responsibility, giving them 1, 1.11 or 1.28 points depending on whether the doctor in question was an assistant, a head of section or a head of department, respectively.

Table. Calculation of annual individual bonuses
Category[1]
points
[2]
Evaluation
[3]
point
[4]
[1]X[3]
[5]
[4]x(98,800 ptas.)
Head of department1.28C1.401.792177,050
Head of section1.11A1.001.110109,668
Assistant1.00C1.401.400138,320
Assistant1.00C1.401.400138,320
Assistant1.00C1.401.400138,320
Assistant1.00C1.401.400138,320
Total


8.502840,000

The Table shows by way of illustration how the bonuses were calculated for the six doctors in a department for whom there was no deduction. The total fund for the department (840,000 ptas., that is, 140,000 ptas. for 6 doctors) was divided by 8.502 (the result of multiplying the points in column [1] for each category by the individual evaluations in column [3] to give the basic bonus—in this case 98,800 ptas.) In column [5] the individual bonuses are calculated, multiplying the basic bonus by the total points obtained by each doctor. In other words, the 840,000 ptas. are shared out in proportion to the points obtained by each doctor. The sums of the individual bonuses and the total for each department were announced publicly to all the staff. When the system was applied, compensation for these professionals ranged between four and six million pesetas.

a) Analyze the system, paying special attention to factors such as the quantitative and qualitative importance of these bonuses and the possible reactions of middle-level staff.

b) Propose a plan of action to improve the system.

8.e.7. Salario doble (ES). Ref. 0410

Only available in Spanish.

8.e.8. La retribución de cargos intermedios en las cajas de ahorros (ES). Ref. 0411

Only available in Spanish.

8.e.9. Remuneración de consultores (ES). Ref. 0412

Only available in Spanish.

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